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Questions About Lighted Water Lanterns

Helpful Information

How often do you release new editions?

Collectors take note: We release the new Christmas designs in July / August every year. Shop early to ensure delivery of your favorites. We do sell out. A few styles are also introduced for Spring in March.

Do I need to shake my water lantern?

Absolutely not! As a matter of fact we recommend  that you never shake the lantern to swirl the glitter. An electric motor in the bottom of the globe causes the glitter to swirl inside.

Do any of the glitter globes play sound?

Yes, a few of them have a switch setting that allows for music to play. The music is optional and can be switched off while still lighting up and swirling the glitter.

I use my water lantern seasonally, how should I store it away?

It's a good idea to keep the original packaging. The insert is molded to cushion and protect your lantern. Please remove the batteries before storing away as they might leak and damage the glitter globes battery compartment area.

What kind of batteries will I need?

Please check the product page for your exact glitter globe. The most common requirement is 3 AA or 3 C batteries. They are not included.

My glitter is not swirling as much as before?

Please check to make sure you have a fresh set of batteries. You can gently turn over the globe and tap on the bottom to loosen the glitter. Do not shake!

Will the light bulb need to be replaced?

To ensure a long life your lighted water lantern uses an LED bulb that will never need replacing.

Can any of your snow globes be plugged in?

Yes, starting with 2019 inventory we are adding a USB cord to several lanterns. These will run on batteries or AC power with the USB cord and any transformer not exceeding 1.5 amps. The transformer is not included.

My snow globe only works with the USB cord. HELP!

You need to unplug the USB cord from the lantern for the snow globe to operate on batteries. Even if you do not have have it plugged in the cord must not be attached to the lantern's base. This is an intentional feature, it prevents current from flowing into the batteries when operating on AC power.

Ordering

I have pre-sales questions about an item.

Please use our contact form or call (800) 879-0543 with any pre-sale questions. We are here to help M - F , 9 AM - 5 PM, CST We are closed for all major holidays.

How do I send a gift?

When sending gifts please place a seperate order for each shipping address. During checkout you can specify a "Gift Message"

What is your phone number?

Please call (800) 879-0543

Shipping, Returns & Exchanges

We ship via UPS and USPS. You’ll be able to select flat rate or UPS options during checkout.

What is the shipping policy?

Orders are generally shipped within 1 business day and they normally take an additional 1 - 4 business days to arrive depending on the shipping location. Orders are processed Monday through Friday. Many orders ship the same day.

If you need your items for an event or other occasion you can select faster shipping options during checkout.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

What is your return policy?

If any item does not meet your expectations, you can return it to us in its original packaging and unused condition within 30 days of your order for a full refund less any outgoing shipping costs. If you would like to exchange or return any item, please call our customer service department: (816) 221-3581 during regular business hours, Monday - Friday 9:00 to 5:00 CST

Before You Return Consider Other Options:

If your item appears to be defective we will be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process. Please call: 816-221-3581

Starting Your Return Process:

All returns require an RMA# (return merchandise authorization) please call our customer service number (816) 221-3581 to speak to a customer service representatives. Monday thru Friday 9:00 am - 5:00 pm CST.

Please note that shipping fees are non-refundable on orders that received free shipping, the actual shipping cost will be deducted from your refund.

The customer is responsible for any shipping costs related to returning an item.

Please write the RMA number on the outside of your return. Include a copy of your receipt, along with your RMA number and reason for return. Make sure your items are properly packaged so no damage occurs during transit.

For your protection, we recommend you use a delivery service that provides tracking capabilities.

To qualify for a refund, all items must be returned within the 30 day period in their original saleable condition; including the original packaging, documentation, and accessories. Returns not complying with the above conditions will be subject to a restocking fee. Some merchandise may be listed as final sale, these items are not returnable.

If you refuse delivery for any reason a refund will be issued once we confirm the items are back in our possession. You will not receive a refund for the shipping and in a case where you received free shipping the actual shipping will be deducted from the refund.

Please allow up to 10 business days after we receive the items before receiving your credit.

Lighted Water Lanterns - Returns
RMA # (enter your RMA here)
412 West 10th Street
Kansas City, MO 64105

Get in touch

Have questions about your order, or a general enquiry?